Cancellation Policy
All our products are made on order for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are made on order, at the very beginning at this sequence citisleep.com and its respective customer become financially obligated to purchase and pay for the ordered product. We at citisleep.com try to remain the most customer friendly furniture and mattress website on the internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer.
All internet orders are reviewed by our eCommerce Dept. & confirmed with the customer via phone. To ensure 100% accuracy of your order and to deter any fraudulent activity. Within 24 hours of your order placed our customer care dept. will contact you to confirm you order. If you wish to cancel you order you may call 1-877-248-4753 within 24 hours of your order for a full 100% refund. Any orders cancelled after the 24 hour time period which has been confirmed or not confirmed yet may include fees. For more information regarding these fees please call our customer care deptartment at 1-877-248-4753 or eMail us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- if you have placed an order on our website please include your order number.
We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by citisleep.com" . By checking this box you agree to accept in full all terms and conditions listed on citisleep.com including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.
Return Policy
If the order has arrived but you do not want to accept it for any reason you must not accept at time of delivery.Please call us at 1-877-248-4753 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by citisleep.com. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by our warehouse.
Occasionally some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 1-877-248-4753.
Damaged Items
citisleep.com only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 1-877-248-4753 and e-mail the photographs of damages to This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.
Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by citisleep.com" and such acceptance will be in lieu of customer’s legal signature.
