Testimonials

Read what our customers have to say:

"I have to admit I was skeptical ordering a mattress online or by phone. Jack, my Mattress Consultant, took the time to determine my needs and was so knowledgeable. With so little time to shop around, I felt confident I was getting the right mattress – my new mattress arrived in 3 days, with a delivery window of 9-12am and I was still able to make my son’s ball game. I love my new bed.
— Sue W., Dallas

"CitiSleep is by far has the best customer service I ever had the pleasure of dealing with in my life. They are professional, courteous, and very knowledgeable. They care about their customers."
— Anonymous

"I cannot believe how professional and courteous your bedding representative was. No matter how many times a day I called just for information and questions about different mattresses, they explained in detail about every mattress and were not pushy whatsoever. They asked me questions to personalize, recommend, and deliver the bed of my dreams!!"
— Robert V., North Bergen, New Jersey

"...I’m a super, super satisfied customer who had the most wonderful customer service experience with Elizabeth. She deserves to be unbelievably commended. Her excellence is above and beyond. I would recommend your company all day long."
— HALLE W., Ventnor City, NJ

"...I recently had the pleasure of working with Mark in your sales department...she showed me what unfortunately has become a rare commodity in today’s business world, the ability to listen and take prompt action when a problem arises. I cannot tell you how refreshing it is to work with a person and company of such integrity..."
— Robert C., Philadelphia PA

"I am a tough New Yorker and it takes a lot to get me to buy over the phone, but after speaking with a courteous sales associate, I had no doubts that I was dealing with a company that was genuinely listening to my concerns and addressing them promptly. I absolutely love my new mattress."
— Lee M., Los Angeles, California

Excellent... Best service I’ve ever had anywhere...."
— Gayle N., New London CT

"I work very hard for my money and don’t part with it easily. I spoke to a bedding salesman numerous times before buying a new mattress set for my son. They were so patient and knowledgeable that I truly felt confident in my purchase decision. Thanks to CitiSleep, my son is having a GREAT night’s sleep every night!"
— Rachel S., Bridgeport, Connecticut

"Hi my name is Pam and I just got two mattresses delivered yesterday, and I was extremely satisfied. The men were courteous, fast, and very clean and respectful, and I can’t say enough. I will certainly give my recommendation to all my friends and family to use CitiSleep. It’s been an absolutely positive experience."
— Pam V., Akron, PA

"I am generally a skeptic and don’t usually like trying new things. After my wife and I frequently woke up in pain from our mattress, we decided to look for a replacement. I placed an order with a respectful and well-informed bedding expert and within just 2 hours our new mattress was delivered. The bed is just as it was promised to be and more!"
— John A., Bethesda, Maryland

"Words just can’t begin to express how appreciative and grateful we are for our wonderful new mattress and box spring. The best word to describe it is "yummy"! I feel like I’m being spoiled every night when I finally crawl into bed. After our hard days it is a comforting and calming thought to know I end my day snuggled in the most comfy bed I’ve ever had. Thank you so very much!"
— Elisa M., Oviedo, FL

They’re just honest, reliable, dependable, and super, super helpful. So, thank you so much. I will always be a customer of CitiSleep..."
— Andy F., Block Island, RI

"As my pregnancy progressed, it was getting harder and harder to get a good night’s rest, especially on my old mattress. I explained my situation to one of your kind sales consultants and they were so sensitive to my needs. I gave them the time frame I would be available for delivery and my new bed came that same day! Thank you for a peaceful night’s sleep."
— Heather M., Santa Clara, California

"My daughter was heading off to college and needed a new mattress for her dorm. We visited a showroom in New York and spoke to an attentive and courteous salesman there. He helped my daughter find the right mattress according to her individual needs and preferences. The deliverymen arrived punctually, setting up the new bed in a thorough and professional manner. Thank you for taking great care of my daughter!"
— Maria P., Brooklyn, New York

"Thank you for training your sales people to explain mattress technology in plain terms. My fiancé and I were able to make an educated decision about which mattress to buy without being confused by all the mattress industry jargon. We love our bed! We had such a positive experience that we recommended 1877CitiSleep to all our friends and family. Thanks again!"
— Jacob B., Dallas, Texas

"Thanks...The delivery was right on time. My daughter loves the mattress. The guys set everything up and she is thrilled. Great product and as advertised on the radio, the delivery was right on time..."
— Glenn O, West Springfield, MA

I realize that the mattress business is competitive (there is no shortage of mattress stores!), but never did any of us get the "hard sell" at your store. You and the other associates are a model of courteousness and professionalism.  It was quite honestly the best experience we have every had with a major purchase.  Thank you very much.
— Tomas J., San Diego, CA

By the way......if I had your managers name, I would send him/her an email letting them know that you were absolutely great. It is not often that you find someone that actually has customer service skills and really makes the customer feel important and that their needs are being addressed pleasantly! Believe me, I work in the customer service area and it is almost non existent these days. So I thank you again for being courteous, pleasant and extremely helpful. Kudos to you!
— Joan L., Massapequa, NY

O.K. where should I begin, not only did my bed come early but that guy Jack at extension 2042 is incredibly talented...........He was not only informative and witty, but he picked the perfect bed for me and I didn’t even leave my house. He made the whole thing as easy as ordering a pizza pie. I was actually looking forward to my delivery. The drivers totally did everything but "sleep in it" as he said.— Received via Email